Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All Embroidered and seasonal items are FINAL SALE. 
 
To start a return, you can contact us at info@centralembroidery.com. Please note that returns will need to be sent to the following address:

Central Embroidery - Returns
554 Central Ave
Cedarhurst NY 11516
+1 (516) 870-3734

If your return is accepted, please ship to the address above. Items returned to us without first requesting a return will not be accepted. The customer is responsible for all shipping costs associated with the return. 

You can always contact us for any return questions at info@centralembroidery.com. 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All Embroidered and seasonal items are FINAL SALE. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@centralembroidery.com.